ACTAtek Product Warranty

The ACTAtek technology being a tried, tested, and true platform with over 11 years of biometric technology experience is commitment to quality, service, and support. Now offering a two year warranty on purchases made after May 2014. (purchases made prior receive prior 1 year agreement)

12 Month Replacement Warranty

• Units that are deemed defective by an ACTAtek technician within the first 12 months after purchase will be replaced with a new or factory refurbished unit at our discretion.
• Customers have the option to request an advanced replacement. The client will have to submit either a signed “Credit Card Release and Authorization Form” or make a refundable deposit to secure the return of the defective unit.
• Customers are responsible for the shipping costs to return defective product(s) to the return address provided on your RMA approval.

12 Month Extended Parts and Labor Warranty

• For months 13-24 beyond the initial 12 months of ownership, ACTAtek units have a limited “Parts and Labor” warranty. This “Parts and Labor” warranty is limited to normal use, not including vandalism, acts of nature, power surges, misuse and/or abuse, ect.
• Advance replacements will not be available during this extended warranty period but customers will have the option to purchase a factory refurbished unit, if available.
• Shipping charges are at the responsibility of the customer to and from our Hong Kong repair center. Lead time on depot repairs is approximately 3-4 weeks.

How do returns or repairs work?

Before any returns or repairs can be completed, customers must speak to an ACTAtek technician to determine if the unit is faulty and if a return merchandise authorization (RMA) needs to be issued or if the problem can be resolved via telephone support.

Please call 513-239-6322 if purchased directly from ACTAtekUSA or one of our authorized resale partners. You will need to have the serial number of your product, invoice number, and/or information on who purchased the product in order for the staff to find your account in our system.

• Once a technician has certified the unit needs to be replaced or repaired, an e-mail will be sent to you to be enrolled in the RMA (Return Merchandise Authorization) process. This must be completed as it is critical in tracking your replacement/repair.
• If your product is within the 30 day money back period, you can request a full refund. (If the product is damaged, missing parts or accessories, and packaging not complete or returned as new, the product can be returned back to you or receive a 20% restocking fee, as determined by ACTAtekUSA.)