ACTAtek Product Warranty
The ACTAtek technology being a tried, tested, and true platform with over 11 years of biometric technology experience is commitment to quality, service, and support. Now offering a two year warranty on purchases made after May 2014. (purchases made prior receive prior 1 year agreement)
12 Month Replacement Warranty
- Units that are deemed defective by an ACTAtek technician within the first 12 months after purchase will be replaced with a new or factory refurbished unit at our discretion.
- Customers have the option to request an advanced replacement. The client will have to submit either a signed “Credit Card Release and Authorization Form” or make a refundable deposit to secure the return of the defective unit.
- Customers are responsible for the shipping costs to return defective product(s) to the return address provided on your RMA approval.
12 Month Extended Parts and Labor Warranty
- For months 13-24 beyond the initial 12 months of ownership, ACTAtek units have a limited “Parts and Labor” warranty. This “Parts and Labor” warranty is limited to normal use, not including vandalism, acts of nature, power surges, misuse and/or abuse, ect.
- Advance replacements will not be available during this extended warranty period but customers will have the option to purchase a factory refurbished unit, if available.
- Shipping charges are at the responsibility of the customer to and from our Hong Kong repair center. Lead time on depot repairs is approximately 3-4 weeks.